Payment Protection
Secure Payments on Shop9ja
Every transaction on Shop9ja is processed securely through Paystack, Nigeria's leading payment processor. Your money is protected at every step.
How Payment Protection Works
When you complete a purchase, your payment is processed securely. The vendor only receives payment after your order has been fulfilled and confirmed. This dual-protection model keeps both buyers and vendors safe.
For Buyers
- ✓ Pay with full confidence
- ✓ Funds protected until delivery confirmed
- ✓ Protection against counterfeits
- ✓ 7-day exchange/replacement policy
For Vendors
- ✓ Guaranteed payment for fulfilled orders
- ✓ Protection against chargebacks
- ✓ Clear dispute resolution process
- ✓ Build buyer trust and confidence
Payment Release Timeline
After you confirm delivery, payment is released to the vendor within 1-2 business days. If you raise a dispute, funds are held until the issue is resolved by our team (typically 48-72 hours).